Purchase Policies & Customer Acknowledgment

Before placing an order with Rosslyn Direct, please review the information below. These policies outline important details about product expectations, shipping, and order responsibility.

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PRODUCT EXPECTATIONS

Our products are solventless and natural. Flavor, aroma, and effects may vary from person to person.

We recommend trying smaller quantities when exploring new strains or products.

We do not offer refunds based on personal preference or product experience.

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STORAGE & HEAT

Our products are sensitive to heat. During shipping, consistency may change due to temperature exposure.

This does not affect quality, potency, or safety.

If your product arrives soft, refrigeration can help restore consistency.

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SHIPPING & DELIVERY

Orders are processed within 1–3 business days.

Once shipped, the carrier is responsible for delivery. Delivery times are estimates and not guaranteed.

If a package is marked as delivered, it is considered successfully delivered.

View full Shipping Policy:
https://rosslyn.direct/policies/shipping-policy

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RETURNS & REFUNDS

All sales are final.

We do not offer refunds based on preference, flavor, or effects.

Damaged or incorrect items must be reported within 48 hours.

View full Refund Policy:
https://rosslyn.direct/policies/refund-policy

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ORDER ACCURACY

Please review your order carefully before checkout.

We are not responsible for incorrect items selected, incorrect shipping addresses, or duplicate orders.

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CHARGEBACKS

All orders are documented with payment verification and delivery tracking.

Fraudulent chargebacks will be disputed.

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AGE & COMPLIANCE

You must be 21 years or older to purchase.

By placing an order, you confirm you meet all legal requirements in your jurisdiction.