Shipping policy
Where We Ship
Rosslyn Direct ships to most U.S. states where hemp-derived products are permitted. Due to varying state laws, we are unable to ship to certain restricted locations.
We do not currently ship to:
- Arkansas
- Idaho
- Minnesota
- Mississippi
- Hawaii
Orders placed from restricted states will be canceled and fully refunded.
Order Processing
Orders are processed within 1–3 business days. During drops or high-volume periods, processing times may be extended slightly.
You will receive tracking information as soon as your order ships.
Shipping & Delivery
Once your order leaves our facility, it is in the hands of the carrier.
- Delivery times are estimates and not guaranteed
- Rosslyn Direct is not responsible for delays caused by carriers, weather, or external factors
Shipping options:
- Free Priority Shipping on orders over $150
- Priority: 1–3 business days
- Ground: 3–5 business days
Delivered Orders
If a package is marked as delivered by the carrier, it is considered successfully delivered.
If you cannot locate your package:
- Check with neighbors or your building
- Contact the carrier directly
- Allow up to 48 hours for delivery updates
If the package is still missing after that, contact us and we will review the situation on a case-by-case basis.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
Orders shipped to incorrect addresses provided at checkout cannot be replaced or refunded.