Refund policy
All Sales Are Final
Due to the nature of our products, all sales are final.
We do not offer returns or refunds based on:
- Personal preference
- Flavor or aroma
- Desired effects
- Texture or consistency changes
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product and packaging
If approved, we will replace the item or issue store credit.
Exchanges
We do not offer direct exchanges.
If a replacement is approved due to a damaged or incorrect order, we will arrange that directly with you.
Store Credit
Any approved store credit will be issued to your email on file.
- Shipping costs are non-refundable
- Store credit will not be issued for shipping fees
Product Satisfaction
For new customers, we recommend trying our products in smaller quantities when exploring a new strain or product.
This allows you to better understand how a product aligns with your expectations before making a larger purchase.
Hemp-derived products can vary significantly in effects from person to person. Because of this, we do not offer money-back guarantees based on product experience.
Chargebacks & Fraud
All orders are documented with payment verification, shipping confirmation, and delivery tracking.
Fraudulent chargebacks will be disputed with all available evidence.
Accounts associated with chargebacks may be restricted from future purchases.
Age & Compliance
You must be 21 years or older to purchase from Rosslyn Direct.
By placing an order, you confirm that you meet all legal requirements in your jurisdiction.
All products are lab tested and contain ≤0.3% Δ9 THC.